Creating Happy Loyal Clients – Grow Repeat Business and Word of Mouth
On average, a loyal customer is worth 10x as much as their first purchase. What’s even better, is that it usually costs 5x less to get repeat business than it does to get new business. As you grow your creative business and your network, there are plenty of opportunities to win new business from past and existing clients. If you think about it from a client’s perspective, it makes a lot of sense. Why hire someone new when you can work with someone who knows you and your business already? However, just because it’s more likely doesn’t mean that return business is guaranteed. You’ll need to keep your clients happy and proactively identify work opportunities. Keep reading to see how to grow a strong network and keep your clients coming…
